Customer Policy

Privacy Policy

This Privacy Policy explains what Custom-Printing.us collects, why we collect it, and how we protect it. In short, we only use your information to process your orders, run our shop, and support you. We never sell your personal data.

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Your data stays yours We use it to fulfill orders and support you — never to sell to third parties.

Quick summary

We collect only what we need to process orders and run the shop.
Payments are handled securely by our payment providers — we never see or store your full card number.
We do not sell your personal information.
Reviews and photos you submit may be shown publicly after approval.
You can ask us to access, correct, or delete your data at any time.
Questions? Email hello@custom-printing.us.

Information we collect

Custom-Printing.us collects information you provide directly and information collected automatically when you use the site.

Information you provide

Name, email, phone, billing and shipping address
Order details, product options, and quantities
Artwork, logos, photos, sketches, and 3D/CAD files you upload
Designs you create or save in our online design studio
Product reviews, ratings, and photos you submit
Messages sent through our contact and quote forms
Account details if you create an account

Information collected automatically

IP address, browser, and device information
Pages viewed and general usage data
Cookies and similar technologies (see below)
Cart and checkout activity needed to run the store

How we use your information

To process, produce, and ship your orders
To prepare quotes and respond to your messages
To create and edit your artwork in our design studio
To provide customer support and order updates
To prevent fraud, spam, and abuse (for example, reCAPTCHA on our forms)
To send order and account emails, and — only if you opt in — occasional offers
To publish reviews and photos you choose to submit (after approval)
To improve our products, website, and service
To meet legal, tax, and accounting requirements

Cookies and tracking

We use cookies and similar technologies to run the store, remember your cart, keep the site secure, and understand how the site is used. You can manage your choices through our cookie banner and your browser settings. For full details, see our Cookie Policy.

How we share information

We share personal information only with the trusted partners that help us run the shop, and only as needed. We do not sell your personal data.

Payment processing

Payments are handled securely by our processors — including PayPal (which also processes Venmo and cards such as Visa, Mastercard, and American Express), Amazon Pay, and Afterpay. They handle your payment details directly — we never see or store your full card number.

Shipping & service providers

Shipping carriers, hosting, email delivery, and similar providers that help us fulfill orders and operate the website.

Security & analytics

Google reCAPTCHA helps protect our forms, and analytics tools help us understand site usage. Their use is governed by their own privacy policies.

Our online design studio may also use third-party AI services to generate or edit artwork from the prompts and images you provide. We may also disclose information when required by law, to protect our rights, or in connection with a business transfer.

Reviews and public content

If you submit a product review, rating, or photo, you’re giving us permission to publish it on our site — for example, on the product page and in our gallery — after we approve it. Published reviews may show your rating, first name, and the photo you provided. You can ask us to remove your review or photo at any time by emailing hello@custom-printing.us.

Data retention

We keep order and account information for as