Refund and Returns Policy
Refund and Returns Policy: Custom-Printing.us creates many products that are custom made, personalized, printed, designed, or produced specifically for each customer order. Because of this, most custom orders cannot be returned or refunded unless there is a production mistake, printing defect, damaged item, or wrong item caused by our side.
Please review your artwork, spelling, colors, sizes, quantity, uploaded files, and order details carefully before placing an order. Before you pay, you approve a proof showing exactly what we’ll print. Once production starts, custom printed products, DTF transfers, 3D printed parts, design work, and CAD work are made specifically for you.
Quick summary
This refund and returns policy is designed to protect both the customer and our made-to-order production process.
- Custom made products are usually final sale.
- You approve a proof of your design before you pay.
- Defective or incorrect items will be reviewed.
- Customer artwork, spelling, size, and color choices are the customer’s responsibility.
- Contact us within 7 days of delivery if there is a problem.
- Photos may be required before a replacement or refund is approved.
Made-to-order and custom products
Most products sold by Custom-Printing.us are made to order. This includes custom apparel, DTF transfer sheets, 3D printed parts, custom design service, CAD design service, and file preparation work.
Since these products are created for a specific customer, design, file, size, color, quantity, or project, they cannot be returned simply because the customer changed their mind, ordered the wrong size, selected the wrong color, approved the wrong artwork, uploaded the wrong file, or no longer needs the item.
Custom apparel
T-shirts, hoodies, sweatshirts, tote bags, and other printed apparel are final sale unless there is a confirmed production defect, wrong item, or printing error caused by Custom-Printing.us.
DTF transfers
DTF transfer sheets are custom printed and made to order. We are not responsible for pressing errors, heat press settings, pressure issues, peeling caused by incorrect application, or damage caused after delivery.
3D printing and CAD
3D printed parts and CAD design work are custom services. Customer-supplied files, measurements, fitment needs, and design approval are the customer’s responsibility unless we made a confirmed production or modeling error.
When a replacement or refund may be approved
We want every order to be produced correctly. If there is a problem caused by our production process, we will review the issue and may offer a replacement, correction, store credit, or refund depending on the situation.
Eligible issues
- Wrong product sent
- Wrong size sent compared to the order
- Wrong design printed compared to the approved proof
- Major printing defect caused during production
- Item damaged before delivery
- Missing item from the order
Not eligible issues
- Customer ordered the wrong size
- Customer changed their mind
- Customer approved or uploaded incorrect artwork
- Blurry print from a low-resolution file you approved (our proof warns you at your chosen size)
- Spelling or grammar errors in customer-provided text
- Color differences caused by screen display settings
- DTF transfer damage caused by incorrect pressing
How to report an order problem
If your order has a problem, contact us within 7 days of delivery. Please include your order number, name, email address, a clear description of the issue, and photos showing the problem.
Do not return any item without contacting us first. Because most products are custom made, returns must be reviewed and approved before anything is sent back.
Send your claim to:
Email: hello@custom-printing.us
Please include:
- Your order number
- The product name
- Photos of the issue
- A short explanation of what is wrong
- Whether you are requesting a correction, replacement, or refund review
Order cancellations
Orders may only be cancelled before production begins. Once artwork is prepared, materials are ordered, printing starts, cutting begins, DTF transfers are produced, a 3D print is started, or design/CAD work begins, the order may no longer be eligible for cancellation.
If you need to cancel an order, contact us as quickly as possible at hello@custom-printing.us. If production has not started, we may be able to cancel the order and issue a refund.
Shipping damage, delays, and lost packages
If an item arrives damaged, contact us within 7 days of delivery with photos of the packaging and product. This helps us review the issue and determine whether a replacement, shipping claim, or other solution is possible.
If shipping is delayed by the carrier, we will help review tracking information when available. However, we are not responsible for delays caused by the shipping carrier, incorrect addresses entered by the customer, weather, holidays, or events outside our control.
If we cannot ship an online order within the promised time frame, we will contact the customer with an updated timeline or cancellation option when required.
Colors, sizing, and artwork approval
Color differences
Colors may look different on screens compared to printed products. Screen brightness, monitor settings, garment color, material, and print process can all affect final color appearance.
Size selection
Customers are responsible for choosing the correct garment size before ordering. Custom apparel cannot be returned because the wrong size was selected.
Artwork review
Customers are responsible for checking spelling, layout, uploaded files, image quality, and design approval before production begins. Every order includes a proof you approve — with a resolution check for each print location — before you pay.
Policy references
We aim to keep this refund and returns policy clear before checkout. Customers may also review general consumer guidance from the Washington State Attorney General and shipping-delay guidance from the Federal Trade Commission.
Questions about this refund and returns policy?
Contact Custom-Printing.us before ordering if you are unsure about artwork, sizing, files, production details, or return eligibility. We are happy to review your project before production starts.
Last updated: July 16, 2026. This policy template is general business information and should be reviewed for your specific legal and business needs.